Refunds and Returns Policy for HAVENSE
Effective Date: 16.10.2024
Thank you for shopping at https://havense.com. We aim to ensure your satisfaction with our Aroma Diffusers (White Noise/Bluetooth Speaker). If you are not fully satisfied, please review our returns and refunds policy below.
1. Eligibility for Returns
- You can return products within 14 days of purchase.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. How to Initiate a Return
- To start a return, please contact us at info@havense.com with your order details.
- We will provide instructions and a return shipping address.
- Items must be returned to our warehouse at your expense, unless the product is defective or we made an error with your order.
3. Return Shipping Costs
- If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
- If you are returning the product for any other reason, return shipping is at your expense.
4. Refunds Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 10-14 business days.
- Shipping fees are non-refundable unless the return is due to a defective product or our error.
5. Non-Returnable Items
- Used or damaged items cannot be returned.
- Products not in their original condition, including missing parts or packaging, are ineligible for a refund.
6. Exchanges
- We only replace defective or damaged items. To request an exchange, contact us at info@havense.com.
7. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact our customer support at:
Email: info@havense.com
Address: Allerstr. 17, Goettingen, Germany
We value your satisfaction and aim to make our return and refund process as simple and transparent as possible. Thank you for choosing HAVENSE!